What’s it like to be part of the FSIT team
The corporate culture in FSIT is quite family like. It is full of respect, team work and friendliness. It is also a culture of hard work, learning and growing. We make it a point when hiring, to choose candidates that will fit with the team, and that are as close as possible to our Core Values;
- Operate as an owner. Pursue what is best for the business. Represent the company in everything you do, as if it were your own. Encourage an environment of ownership and accountability, not one of blame.
- Put yourself in the customer’s shoes. Go the extra mile to ensure impeccable customer service. Always aim to continuously improve the customer’s experience.
- Do what is right, not what is easy. Be good to yourself and to your colleagues, and always try to be the best at what you do, while embracing collaboration and togetherness.
- Believe in where we want to go and believe that we will get there. Look for solutions, not obstacles. Enjoy coming to work in the morning.
What we’re looking for ?
In this context, and because we are mainly a services company, we’re always looking for self-driven, customer oriented candidates who are serious about their careers and their self-development. We constantly look for passion for excellence, innovation and for what FSIT thrives to be … it’s customers’ provider of choice.
What we offer ?
A Learning Culture where you are exposed to the latest technologies, pushed to develop yourself through job rotations and coaching. In FSIT, no one does just one job. Many hats are encouraged and technical certifications are the way forward.
A friendly buzzing atmosphere where friendships are encouraged because we believe that good relationships with work colleagues can only add to our productivity. Respect is a key word in our language and a core value that is embedded within our culture with managers and subordinates alike.
A competitive set of benefits including medical coverage for employees and their families, support with transportation, mobile bills and shifts.
If you’d like to be part of our growing team, click on the suitable vacancies and complete the application … Good luck!
customer support employee :
1- Serves local and global customers according to their SLA’s
2-Routes calls / sales opportunities to relevant owners
3- Provides update to customers and global portals
4- Provides updated information about client billing , shipping , warranties and other account items .
5- Responsible for keeping records of information (call reports , visit reports …etc)
6- Performs project coordinator role for project managers
7- Administrative tasks for Bab El Louk branch
8- Logs call to the system with all required details