Every stage of your customer’s journey is a golden opportunity to engage with them - and trigger new purchase intentions.
Providing complete branch transformation solutions, FSIT supports businesses towards bridging the gap between digital and physical channels, and delivering top customer experience anywhere at any time.
Streamline the customer journey across every touchpoint.
A smart queue system to streamline the customer journey before during, and after their visit. The more welcoming, convenient and safe the customer experience is, the better you boost your customer happiness level and make your business thrive.
Manage the customer flow to your service areas in all your branches and ensure a seamless and convenient journey, while you streamline processes, boost efficiency, and increase sales reduce the waiting time, and have full control over your branches. It’s all possible with *SEDCO Queue Management System.
No matter what your business needs are, our system can be tailored to fit your specific requirements, from a standalone queue system to a complete enterprise solution for multiple branches with numerous employees, services, and regions.
Empowered with an advanced business intelligence system, you can monitor your employees and branches in real time, analyze your business performance, and predict trends in order to make insightful decisions that transform your business.
Is an intelligent solution that not only facilitates calling customers to service by displaying their queuing information on the digital screens, but it also enables you to deliver the right content to the right audience at the right stage in the customer journey, keeping the customers entertained with the opportunity for you to promote your products and services.
Customer Satisfaction Meter for More Insightful Decisions.
Customer satisfaction can make or break your business. How will you know what your customers think of your business, and what to enhance?
*SEDCO’s omni-channel customer feedback system enables you to collect feedback from all your channels to ensure your customers are happy, resulting in a positive ‘word of mouth’ and a better brand image.
The smart customer feedback system is easy to integrate with any business backend system to ensure you have the customer satisfaction data you need across all touchpoints.
Create a safer customer journey.
A successful customer journey begins before your customers reach your branch!
No More Queues - Streamline the Customer Journey with virtual Queuing System - Anytime, Anywhere.
Empower your customers to book appointments wherever they are. Send them reminders that their turn is approaching via a Mobile app or SMS, your customers can wait inside or outside the branch, or in their own cars, therefore creating a safer customer experience.
Perfect for small branches in dynamic locations like malls and airports.
With CEM Mobile your customers can:
- Find the nearest branch or self-service point with the location service.
- Book appointments instantly from anywhere - The ultimate convenience.
- See a complete list of your services (to avoid lengthy questions with your phone reps).
- Get an e-ticket without having to step foot in your branch.
- Schedule appointments and receive reminders to avoid crowded waiting rooms.
- Access wait time status so they can plan their time accordingly.
- Improve your brand’s public image by going Green.
SEDCO is a global leader in providing digital branch transformation solutions, mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve.
- CEM solutions are running in more than 10,000 branches around the globe.
- 55,000 installations in Banks, Telecom, Public and Healthcare sectors.
- Member of BIL group (4000 employees and USD 1.1 billion turnover). - Dealing with a large percentage of the Egyptian banking sector.
- 37 years of experience in providing IT Solutions.
1. CIB – 191 Branches.
2. Cairo Bank – 196 Branches.
3. Suez Canal Bank – 34 Branches.